Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "your") and Reelin Solutions Inc., a British Columbia corporation operating as Reelin Booking ("Reelin", "we", "us", or "our"). By accessing or using the Reelin platform, website, mobile applications, and related services (collectively, the "Services"), you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Services.

THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 17) AND LIMITATIONS ON OUR LIABILITY (SECTIONS 14–15). PLEASE READ THEM CAREFULLY.

2. Definitions

• "Business User" — a business or individual (e.g., a barbershop, salon, or mobile detailer) that registers an account to offer and manage appointments through the Services.
• "Client" — a person who books, or seeks to book, an appointment with a Business User through the Services.
• "User" — any Business User, their staff, or Client using the Services.
• "Client Data" — information about a Business User's Clients (such as names, contact details, service addresses, and appointment history) collected or entered through the Services.

3. Nature of the Services

Reelin is a Software-as-a-Service (SaaS) platform that provides scheduling, management, payments facilitation, and marketing tools for Business Users to manage appointments with their Clients.

• We are a technology provider: Reelin provides software infrastructure only. We are not a party to any transaction, booking, or service agreement between a Business User and a Client. The contract for any service booked through Reelin is strictly between the Business User and the Client.
• No endorsement: Reelin does not vet, endorse, supervise, or guarantee the quality, safety, timeliness, or legality of any services provided by Business Users.
• Mobile / on-location services: Some Business Users perform services at an address the Client provides (for example, mobile detailing or house calls). The Client is responsible for providing an accurate address and safe, lawful access to the premises; the Business User is solely responsible for their conduct, workmanship, and any damage or injury occurring at the service location. Reelin has no presence at, control over, or responsibility for any service location.

4. Employment & Tax Responsibility

Reelin is not an employer, staffing agency, broker, agent, or joint venturer of any Business User or their staff. Business Users operate as independent businesses, and Reelin exercises no control over their pricing, hours, quality of service, or employment practices.

• Staff: A Business User who manages staff or contractors through the Services is solely responsible for lawful worker classification, wages, and compliance with employment and labour laws.
• Taxes, licences & permits: Business Users are solely responsible for determining, collecting, reporting, and remitting all applicable taxes (including GST/HST/PST, sales tax, or income tax) arising from their bookings, and for maintaining all business licences, insurance, and permits required in their jurisdiction. Reelin does not provide tax or legal advice.
• Reporting: Where required by law, our payment processor (Stripe) may report earnings to tax authorities based on the verification information a Business User provides.

5. Accounts & Eligibility

• You agree to provide accurate, current, and complete information and to keep it updated.
• You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any suspected unauthorized access.
• Eligibility: You must be at least 18 years old (or the age of majority in your province or territory) to register an account. By using the Services you represent that you have the right, authority, and capacity to enter into these Terms.

6. Subscriptions, Free Trials & Billing

• Plans: Business Users may subscribe to a paid plan (e.g., Solo, Plus, Pro, or Ultra) to access certain features. Feature limits per plan are described on our pricing page. A free plan with reduced limits is also available.
• Free trial — automatic conversion: Paid plans may include a free trial (currently 30 days). Unless you cancel before the trial ends, your payment method will be automatically charged the subscription fee at the end of the trial, and on each renewal date thereafter. We state this plainly because it is how the billing works: trial → automatic paid subscription unless cancelled.
• Recurring billing: Subscription fees are billed in advance on a recurring basis (monthly or annually) in Canadian dollars via Stripe, until cancelled.
• Cancellation: You may cancel at any time through your billing portal (Settings → Billing). Cancellation takes effect at the end of the current billing period — you keep paid features until then, and no further charges are made. After cancellation your account continues on the free plan, with free-plan limits applied. We do not delete your data upon downgrade.
• Refunds: Except where required by applicable law, subscription fees are non-refundable, including for partial billing periods.
• Promotional pricing: Discount or founding-member pricing (e.g., percentage-off-for-life codes) applies only while the subscription it was applied to remains continuously active, and is non-transferable.
• Plan & price changes: You may upgrade or downgrade plans at any time; changes are prorated by our payment processor where applicable. We may change plan pricing or limits with at least 30 days' notice; continued use after the change takes effect constitutes acceptance.
• Messaging credits: SMS/email allowances and any purchased credits are metered virtual allocations, have no cash value, are not redeemable, and are non-refundable.

7. Payment Processing & Platform Fees

Reelin uses Stripe, Inc. ("Stripe") to facilitate payments between Clients and Business Users. Business Users who accept online payments must create a Stripe connected account and agree to the Stripe Connected Account Agreement. Charges are processed directly on the Business User's connected account.

• Platform fee: In addition to Stripe's standard processing fees, Reelin charges a 0.1% platform fee on transactions of CA$10.00 or more processed through the platform; the platform fee is waived on transactions under CA$10.00. Platform fees are non-refundable.
• Chargebacks & disputes: As between Reelin and the Business User, the Business User bears full responsibility for chargebacks, payment disputes, fraudulent payments, and insufficient-funds losses relating to their transactions, and for responding to disputes through Stripe.
• Service refunds: Refunds for booked services are between the Client and the Business User. Reelin does not hold Client funds and cannot issue refunds on a Business User's behalf.

8. User Conduct & Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party right.
• Send unsolicited commercial electronic messages in violation of Canada's Anti-Spam Legislation (CASL), the U.S. TCPA or CAN-SPAM Act, or other anti-spam and telemarketing laws.
• Upload or transmit content that is illegal, harmful, threatening, abusive, harassing, or defamatory.
• Reverse engineer, decompile, scrape, or attempt to extract the source code of the software, or interfere with the operation or security of the Services.
• Schedule, facilitate, or accept payment for goods or services that violate the Stripe Restricted Businesses policy or that require a professional licence the Business User does not hold.

Anti-spam responsibility: Business Users are solely responsible for obtaining the consents required by law (including CASL express or implied consent) before sending marketing messages to their Clients through the platform, and for honouring unsubscribe requests. We may suspend or terminate accounts that generate spam complaints, violate this section, or violate Stripe's acceptable use policies — immediately and without refund where the violation is serious.

9. Client Data — Roles & Responsibilities

• Your data, our processing: As between Reelin and a Business User, the Business User owns and controls its Client Data. Reelin processes Client Data on the Business User's behalf, as a service provider, solely to provide the Services, as described in our Privacy Policy.
• Business User warranties: Each Business User represents that it has collected Client Data lawfully, has the necessary consents to store and use it in the Services (including Client addresses collected for mobile/on-location services), and will comply with applicable privacy laws (including PIPEDA) in its use of Client Data and any marketing to Clients.
• Export: Business Users can export their Client Data and booking history from the Services at any time (Settings → Export).

10. Intellectual Property

• Our IP: The Services, including all software, design, text, graphics, and code, are the property of Reelin and are protected by copyright and trademark laws. We grant you a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms.
• Your content: You retain ownership of the data, text, and images ("User Content") you upload. You grant Reelin a non-exclusive licence to host, store, display, and process User Content solely to provide and improve the Services.
• Feedback: If you send us suggestions or feedback, we may use them without restriction or obligation to you.

11. White-Label Features & Resale

• White-label branding: Plans that include white-label features allow a Business User to present their booking page under their own brand (including removal of Reelin branding) for their own business. This is a feature of your subscription, not a licence to redistribute the platform.
• No resale: You may not resell, sublicense, or offer the Services to third parties as your own product, or operate accounts on behalf of unrelated businesses, without a separate written agreement with Reelin (for example, an approved agency or partner arrangement).

12. Third-Party Services & AI Features

The Services integrate with third-party providers (e.g., Stripe for payments, Telnyx for SMS, Resend for email). Your use of those integrations is subject to the third parties' own terms and privacy policies, and Reelin is not responsible for their availability or performance. Certain features are powered by artificial intelligence; AI-generated content and suggestions may be inaccurate and should be reviewed before you rely on them. You are responsible for content you send using AI-assisted tools.

13. SMS Communications & Messaging

By providing your phone number and opting in, you agree to receive automated text messages from Reelin Booking and our Business Users (e.g., appointment reminders, confirmations, and — only where you have separately opted in — marketing updates) at the number provided. Consent is not a condition of purchasing any goods or services.

• Message frequency varies based on your bookings and interactions with your service providers.
• Message & data rates may apply according to your wireless carrier plan.
• Opt out at any time by replying STOP to any message. You will receive a single confirmation message, and no further texts will be sent.
• Help: reply HELP to any message, or contact the service provider directly.

Please review our Privacy Policy to understand how we handle your mobile data. We do not share mobile data with third parties or affiliates for marketing or promotional purposes.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REELIN DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY BUSINESS USER WILL PERFORM ANY BOOKED SERVICE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) IN NO EVENT SHALL REELIN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY; AND (b) REELIN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO REELIN IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) CA$100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU; IN THAT CASE LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16. Indemnification

You agree to indemnify, defend, and hold harmless Reelin, its owner, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of: your use of the Services; your User Content or Client Data; services you provide or receive through the platform (including services performed at a Client-provided location); your violation of these Terms; or your violation of any law or third-party right.

17. Dispute Resolution, Arbitration & Class Action Waiver

• Talk to us first: Before starting a formal proceeding, you agree to contact us at info@reelinbooking.ca and attempt in good faith to resolve the dispute informally for 30 days.
• Binding arbitration: Except as set out below, any dispute arising from these Terms or the Services shall be resolved by final and binding arbitration before a single arbitrator in Vancouver, British Columbia, under the British Columbia Arbitration Act, rather than in court.
• Exceptions: Either party may (a) bring a qualifying claim in small claims court, or (b) seek injunctive or equitable relief in the courts of British Columbia for infringement or misuse of intellectual property or breaches of Section 8 (Acceptable Use).
• Class action waiver: TO THE EXTENT PERMITTED BY LAW, YOU AND REELIN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
• Consumer carve-out: If the law of your jurisdiction does not permit mandatory arbitration or class waivers for consumers (e.g., certain provincial consumer protection statutes), those provisions do not apply to you to that extent, and disputes shall be resolved in the courts described in Section 20.

18. Termination

• By you: You may stop using the Services and cancel your subscription at any time (Section 6). You may also request deletion of your account and data as described in our Privacy Policy.
• By us: We may suspend or terminate access for conduct that violates these Terms, creates risk or legal exposure for us or other Users, or where required by law — with notice where practicable, and immediately for serious violations.
• Effect: Sections that by their nature should survive termination (including Sections 4, 7, 9–10, 14–17, and 20) survive. Following termination, Business Users may request an export of their data for a reasonable period, after which we may delete it in accordance with our Privacy Policy.

19. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice through the Services or by email at least 30 days before the changes take effect, and we will update the "Last Updated" date above. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

20. Governing Law & General

• Governing law: These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Subject to Section 17 (Arbitration), the courts located in British Columbia have exclusive jurisdiction, except where applicable consumer protection law provides otherwise.
• Severability: If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision is modified to the minimum extent necessary.
• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Reelin regarding the Services and supersede prior agreements on that subject.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: Reelin is not liable for delays or failures caused by events beyond our reasonable control (including outages of third-party infrastructure, internet disruptions, labour disputes, or acts of nature or government).
• No waiver: Our failure to enforce a provision is not a waiver of our right to do so later.